I don't go to McDonalds any more. why? because I have a child with orthopedic problems. McDonalds doesnt care that their high chairs won't work for kids with ortho problems. The first time it happened my eyes were opened to how life would be a battle for this child. so I went to bat for her. I spoke with management who gave me the smile(you know the one, yeah I will look into it, smile smile have a nice day, now get lost smile.)
I contacted the corporate McDonalds. emailed them. Spoke with them on the phone. Oh yes we will look into that. Has anything changed? No.
We went after a long hiatus to McDonalds in another area. Same problem. I couldnt even get management to LOOK at me to try and talk to them about it. I noticed a sign on the way out about calling with complaints or comments. I called immediately and..... GOT AN ANSWERING MACHINE! I left a message with my home phone my name my cell phone my issue. I have not heard ONE WORD from them.
The fix is so simple. a couple of cheap booster seats in each store. problem solved. but no. nothing. If my business is not important then I will go elsewhere. I will spend my eating out dollars somewhere else. Somewhere that will acommodate us. If I put my daughter on a regular chair she is at risk of falling off and getting hurt. if I hold her in my lap then I cant eat. Either way its a loss for McDonalds. but they must have enough customers, they dont want our business.